Returns & Exchanges
At The Running Shop, we want to ensure you find the perfect fit for your stride. If your new gear isn't meeting your performance needs, you can return or exchange your items within 30 days of purchase.
Check Eligibility
Ensure your items are in original, unworn condition with all tags attached and the shoebox included if applicable.
Initiate Online
Visit our Returns Portal and enter your order number and email address to select the items you wish to return or exchange.
Pack and Label
Securely pack your gear and attach the prepaid shipping label provided via email to the outside of your package.
Ship and Track
Drop your package off at any authorized carrier location and keep your tracking number until your refund or exchange is processed.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing